Edhardyoriginalses Refund Policy
1. Introduction
Welcome to the Edhardyoriginalses Refund Policy. We are committed to ensuring your satisfaction with our streetwear products. In the event that you are not completely happy with your purchase, this policy outlines the process and requirements for obtaining a refund. Please read these terms carefully before initiating a return.
2. Eligibility for Refunds
- Timeframe: You are eligible for a refund within 60 days from the date you receive your order. This generous window gives you ample time to try on and assess your purchase.
- Condition of Items: To be eligible for a refund, items must be returned in their original condition. This means they should be unworn, unwashed, with all tags attached, and in the original packaging. Any signs of wear, damage, or removal of tags may result in a partial refund or denial of the refund request.
3. Initiating a Return
- Contact Customer Service: To start the return process, please reach out to our customer service team at [email protected]. Our friendly representatives will assist you in obtaining a return authorization number and providing detailed instructions on how to proceed with the return.
- Return Shipping: You are responsible for the cost of return shipping, unless the return is due to an error on our part (such as sending the wrong item or a damaged product). We recommend using a trackable shipping method to ensure the safe return of your items and to provide proof of return.
4. Refund Process
- Inspection: Once we receive your returned items, our team will inspect them to ensure they meet the eligibility criteria outlined in this policy. This inspection typically takes 1 – 3 business days.
- Processing Time: If your return is approved, we will process your refund within 5 – 10 business days. Refunds will be issued to the original payment method used for the purchase. Please note that it may take an additional 2 – 5 business days for the refund to appear in your account, depending on your financial institution’s processing times.
5. Exceptions and Special Cases
- Final Sale Items: Certain items marked as “Final Sale” are not eligible for return or refund, unless they are received damaged or defective. Please carefully review the product description before purchasing to determine if an item is final sale.
- International Orders: For international orders, in addition to the standard return and refund requirements, you may be responsible for any applicable customs duties, taxes, or fees associated with the return. These charges are not refundable by us.
- Combined Orders: If you purchased multiple items in a single order and only wish to return some of them, the refund amount will be calculated based on the price of the returned items, minus any applicable shipping fees for those items.
6. Communication and Updates
Throughout the return and refund process, we will keep you informed via email. You will receive notifications when we receive your returned items, when your return is approved, and when your refund has been processed. If you have any questions or concerns at any stage of the process, please do not hesitate to contact our customer service team.
7. Changes to the Refund Policy
We reserve the right to modify this Refund Policy at any time. Any changes will be posted on our website, and we recommend checking this policy periodically for updates. Your continued use of our services after any changes are made constitutes your acceptance of the updated policy.
If you have any further questions or need additional assistance regarding our Refund Policy, please contact us at [email protected].